Terms of use

What BiteDirect is, and who you are buying from

BiteDirect is a website that lets you find independent takeaways, see their menus and send them orders. When you place an order, the contract to buy food is between you and the takeaway. BiteDirect is not part of that contract. We do not make, sell or deliver the food, and we do not set the takeaway’s menu, prices, opening times or delivery terms.

We pass your order to the takeaway and show you how it is getting on. The takeaway is responsible for the food, for delivering it if it delivers, and for dealing with any problem with it.

Your account

• You sign in with a one-time code that we email to you (or in another way we offer, such as Google). Keep your email account safe: anything done through your account is treated as done by you.
• You must be 18 or over, and the details you give us must be true.
• To place an order you must also prove a UK mobile number, by typing a six-digit code that we text to it. The takeaway may ring that number about your order. A mobile number can be linked to one account.
• You can ask us to delete your account at any time by emailing privacy@bitedirect.co.uk.

Placing an order

The menu, the prices, the opening times, the delivery fee, the minimum order and the delivery area are set by the takeaway. Please check your order before you send it.

Sending an order is a request to the takeaway to sell you the food. The takeaway can accept or refuse it, for example if it is closed or too busy. The contract between you and the takeaway starts when the takeaway accepts your order, which your order page shows by saying that it is being prepared.

Times on the site, such as “ready in about 20 minutes”, are the takeaway’s estimates and not promises.

Paying

At the moment you pay the takeaway directly: at the shop when you collect, or to the person who delivers. BiteDirect does not take payment, and BiteDirect never charges you for placing an order.

If we add online payment we will tell you before you pay, and we will change these terms.

Collection and delivery

For collection, collect your order from the takeaway at the time it gives you. For delivery, the takeaway delivers only to the places it serves. You must give a correct address and be there to receive the order. The takeaway may charge a delivery fee and may set a minimum order. The site shows these before you order.

Allergies and dietary needs

Menus show the allergen and dietary information that the takeaway has given us. We cannot check it. If you have an allergy or an intolerance, please tell the takeaway when you order and check with it before you eat. If you are not sure, do not order.

If something goes wrong

Please contact the takeaway first: its phone number is on its page and on your order page.

Your legal rights as a consumer apply to your contract with the takeaway. For example, goods must be as described and of satisfactory quality, and services must be provided with reasonable care and skill. Because meals are made to your order and can spoil quickly, the usual 14-day right to cancel an online purchase does not apply to them. If you need to change or cancel an order, please ring the takeaway as soon as you can.

If you cannot settle a problem with a takeaway, tell us at support@bitedirect.co.uk. We cannot promise to settle it, but we will look into it, and we may act against the takeaway’s page if we find it is not meeting its responsibilities.

Using the site properly

Please do not: place fake or prank orders; give false details; use someone else’s account or number; try to get round our limits, for example on codes or orders; harm or overload the site; copy it by automated means; or try to reach parts of it that you are not allowed to see.

If you break these terms or misuse the site, we may limit, suspend or close your account and tell the takeaways concerned.

Our responsibility to you

We will provide the site with reasonable care and skill, but we cannot promise that it will always be available or free of mistakes. What a takeaway tells us is the takeaway’s own: we are not responsible for the quality, safety, price or delivery of its food, or for the information it gives.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit, and it does not affect your legal rights as a consumer. Apart from that, we are not responsible for loss that we did not cause by breaking these terms, or that was not a foreseeable result of our doing so, or for any loss of profit or business (you use the site as a consumer, not for a business).

Our content

The site, its design, and our name and logo belong to us or to those who license them to us. Menus, pictures and descriptions belong to the takeaways. You may use the site for your own personal use, but you may not copy it or reuse its content without permission.

Changes

We may change the site and these terms, for example when we add online payment. The date at the top shows when they last changed. A change does not affect an order you have already sent.

Law and courts

These terms are governed by the law of England and Wales. If you live in England or Wales, the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland you may also use the courts where you live.

Contact us

BITEDIRECT LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Email: support@bitedirect.co.uk.