Terms for takeaways

What we provide

We give your takeaway a page at bitedirect.co.uk, tools to put your menu, prices, opening times and delivery terms on it, an orders screen where you receive and move customers’ orders along, accounts for the people who work with you, and tools to put pictures on your dishes, your logo and your cover picture. We may add to or change these features, and we will tell you about a change that matters to you.

We pass customers’ orders to you. We do not make or deliver food, and the contract to sell the food is between you and your customer.

Setting up and going live

You add your takeaway, and it stays private (a draft) until you ask to go live. You then give us your business name and, if you have them, a Companies House number and a link to your food hygiene rating. A person at BiteDirect looks at your request, and we may approve it, ask you to change something, or refuse it. Only an approved takeaway appears in the search and takes orders.

We may suspend a takeaway, for example if it is not a registered food business, if there are serious or repeated complaints about it, if its information is false, or if it breaks these terms. A suspended takeaway is taken off the site until the problem is put right.

What it costs

There is one pay-as-you-go plan: the first 100 orders you receive through BiteDirect are free, and after that we charge 75p for each order. There is no contract, no monthly fee and no commission: we do not take a share of what your customers pay you, and customers pay you directly.

We will tell you how and when you pay before we ask you for any money. If we are required to charge VAT, we will add it and tell you first. We will give you at least 30 days’ notice before we raise a price, and you can leave before it takes effect.

You set your own prices on BiteDirect. We do not require you to charge any particular price here or elsewhere. You are responsible for your agreements with other services, which may have their own rules about prices.

What you are responsible for

You are the seller of the food, and you are responsible for it. In particular you must:

• be a lawfully registered food business and have the permissions you need to sell the food you list;
• follow food safety and hygiene law, and give correct allergen information for every dish, as the law requires;
• keep your menu, prices, descriptions, allergen and dietary information, opening times, delivery area and delivery terms true and up to date, and honour the prices you show;
• check your orders screen regularly while you are open, make and hand over or deliver each order you accept as you promised, and say so honestly when you cannot;
• pause orders when you cannot cope, and not leave customers waiting without an answer;
• deal with customers’ complaints and give refunds and other remedies that the law requires;
• follow the law about age-restricted goods if you sell any;
• keep your business details accurate, including those you gave when you asked to go live.

Pictures and other content you put on BiteDirect

You confirm that you have the right to use everything you upload or write (for example photographs, your logo and descriptions), and that it does not infringe anyone else’s rights or break the law. Do not upload pictures of people who have not agreed to it, or anything unlawful, indecent, abusive or misleading.

You allow us to show your content on BiteDirect and to store it and process it for that purpose: to scan it for viruses, to rebuild it in a standard form, and to check it with automatic tools and, where those are not sure, a person. We may refuse or remove content, and we may report unlawful content to the authorities.

If you ask us to make a picture of a dish with AI, it is labelled as an AI picture, and you must look at it and approve it before customers see it. A picture of a real dish should not be passed off as something it is not.

Your team

You decide who can work on your takeaway’s page. An owner can change everything, and staff can work with orders and mark dishes as sold out. You are responsible for what the people you invite do on your page, and for removing people who leave. An invitation is a single-use link that you send yourself.

Customers’ information

When a customer orders, you receive their name, mobile number, delivery address (for a delivery), note and order. You may use these only to make and deliver the order, to deal with any problem with it, and as the law requires. You must keep them secure, must not sell or pass them on, and must not use them for marketing unless the customer has agreed. You are responsible for following data protection law for the information you receive.

Availability and support

We work to keep BiteDirect running, but we cannot promise that it will always be available or free of faults, and an order may be delayed, or may not arrive, if the site, the internet or a provider we use fails. Keep your phone line open for customers. For help, email support@bitedirect.co.uk.

Ending this agreement

You can stop at any time, with no penalty, by switching your orders off or by asking us to remove your page. We may suspend or end your use of BiteDirect at once if you break these terms, if you act unlawfully or put people at risk, or if you are not approved. When it ends your page is taken down. We keep order records as our privacy notice describes, and anything you already owe us remains due.

Our responsibility to you

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. Apart from that, we are not responsible for lost profits, lost orders or other indirect loss, and our total responsibility to you for anything connected with BiteDirect is limited to the greater of £100 and the charges you paid us in the 12 months before the claim.

Changes to these terms

We may change these terms. We will tell you at least 30 days before a change that makes things worse for you takes effect, and if you do not agree you can stop using BiteDirect before then. The date at the top shows when the terms last changed.

General

This is the whole agreement between us about BiteDirect, and it replaces anything said earlier. We may send you notices by email or show them on the orders screen. These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.

Contact us

BITEDIRECT LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Email: support@bitedirect.co.uk.